This unit explores the ways in which colleagues rely upon one another in a constructive working environment. Learners will also consider the consequences of positive and negative behaviours of individuals on whole teams or organisations. A key focus is to help learners develop some of the most important behaviours necessary for colleagues to interact effectively.

Learners will be expected to:

• Understand how people in the workplace depend on one another
• Understand how an individual’s behaviour affects other people at work
• Be able to demonstrate positive behaviours that promote effective working with others.

Guided learning hours: 20
Credit value: 2

The ability to work successfully in a team is a key workplace skill. By taking part in a team task, learners will gain the skills to work in a team and understand the different skills and attributes that are necessary for successful team work.

Learners will be expected to:

• Understand the advantages and disadvantages of taking part in a team task
• Understand the need for a team to work to an agreed code of conduct
• Be able to recognise the skills, strengths and experience that others bring to a team task
• Understand how to allocate roles and responsibilities when undertaking a team task
• Reflect on the performance of a team identifying successes and weaknesses.

Guided learning hours: 30
Credit value: 3

Effective work leads to the achievement of personal, team and organisational goals. Understanding what makes an effective employee and being able to demonstrate these skills are an essential aspect of employability. Learners will need to carry out some analysis of their strengths and weaknesses and suggest improvements to their performance.

Learners will be expected to:

• Understand the attributes of effective working
• Demonstrate effective working practice
• Evaluate their own practice.

Guided learning hours: 10
Credit value: 1

Effective leadership skills are a desirable aspect of employability. Whether using these skills formally as a manager or supervisor, or informally to lead a small group of people or convey instructions to others, it is important that learners are able to develop and reflect upon their personal leadership abilities. Learners will gain an understanding of the main features of leadership and how to prepare themselves to demonstrate leadership skills.

Learners will be expected to:

• Understand the main features of leadership
• Plan how to demonstrate leadership skills
• Prepare for a leadership activity.

Guided learning hours: 20
Credit value: 2

Working with others provides invaluable opportunities for learning how to lead. In this unit, learners will practice their skills with other members of a group. In addition to developing the learner’s leadership skills through working with others, the unit also considers how learners can evaluate their ability to lead others.

Learners will be expected to:

• Understand how to lead a group activity
• Demonstrate effective leadership skills with others
• Evaluate their leadership performance.

Guided learning hours: 20
Credit value: 2

The focus of this unit is to help learners develop the skills needed to provide good customer service, and to build their understanding of the importance of the customer to any organisation. Learners will be introduced to the concept of customer service standards and the way in which organisations ensure their delivery through the use of protocols.

Learners will be expected to:

• Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation
• Understand why organisations normally have protocols for dealing with customers
• Interact positively with customers in line with given protocols.

Guided learning hours: 20
Credit value: 2

Employees need to be able to manage themselves in the workplace in order to make a positive contribution at work. The ability to successfully manage your own time and workloads is a key employability skill.

Learners will be expected to:

• Understand the importance and the benefits of managing themselves effectively at work
• Demonstrate effective self management skills by prioritising workloads and planning their time to maximise their efficiency
• Carry out an analysis of their self management skills and identify any areas for improvement.

Guided learning hours: 20
Credit value: 2

The aim of this unit is to help learners to set their own personal goals. They will identify and set long- and short-term achievable goals that are matched to their own strengths and abilities.

Learners will be expected to:

• Understand the importance of self assessment for their own development
• Understand the process of setting personal goals and reflect on their own strengths and weaknesses
• Be able to evaluate personal achievements.

Guided learning hours: 20
Credit value: 2

Employers recognise the ability to set personal targets as a key skill for potential employees. Learners will find out how to develop and present personal targets in an appropriate way for a specific workplace situation.

Learners will be expected to:

• Understand how to develop and confirm personal targets
• Review their own progress in meeting personal targets.

Guided learning hours: 20
Credit value: 2

Learners will find out about the key rights and responsibilities of employers and employees in the workplace.

Learners will be expected to:

• Understand why rights and responsibilities are important in the workplace
• Understand why employees and employers have certain rights and responsibilities
• Identify and access guidance and information relating to workplace rights and responsibilities.

Guided learning hours: 10
Credit value: 1

This unit will help learners to identify relevant opportunities for career development that are matched to their experience, skills and aspirations. The emphasis of the unit is for the learner to evaluate potential employment opportunities in terms of their relevance to ongoing career development.

Learners will be expected to:

• Understand that personal skills, qualities and experience influence career progression
• Access information and guidance on career progression and development
• Understand the importance of work and study opportunities to career progression
• Be able to plan their own career progression.

Guided learning hours: 20
Credit value: 2

Being able to summarise the content of different documents is a key skill for most areas of employment. This unit will show learners how to identify and extract key facts from a document and produce a summary.

Learners will be expected to:

• Distinguish between the key points and the supporting material in documents of several pages
• Understand that they will need to tailor a summary according to its purpose and intended audience
• Summarise a document of several pages in a style that is in keeping with its original intended audience and purpose.

Guided learning hours: 10
Credit value: 1

This unit will equip learners with the skills to successfully prepare for and contribute to meetings with points that are relevant to the discussion.

Learners will be expected to:

• Know how to prepare for meetings
• Be able to contribute effectively to meetings.

Guided learning hours: 10
Credit value: 1

Co-workers and other learners are a valuable resource in the learning process. In this unit learners will be able to demonstrate that they can work as part of a group in a learning and development context, understanding learning goals and interacting appropriately with their peer group.

Learners will be expected to:

• Understand the importance of learning with co-workers or other learners
• Plan the learning they will undertake with co-workers or other learners
• Be able to interact appropriately with co-workers or other learners in a learning situation
• Review the learning they have undertaken with co-workers or other learners.

Guided learning hours: 20
Credit value: 2

People learn and develop by interacting with others who are more experienced in a particular field of work or study, such as visiting experts or senior colleagues. In this unit, learners will identify what they have learned from senior or more experienced people and put these skills into practice for themselves.

Learners will be expected to:

• Understand situations where they might interact with more experienced people
• Understand how more experienced people work effectively
• Understand how they can improve their performance by learning from those who have more experience
• Review what they have learned from more experienced people.

Guided learning hours: 20
Credit value: 2

Being able to solve problems and share your solutions with others is a valuable skill for employability, learning and for life in general. In this unit, learners will find out why a problem requires a solution, how to communicate possible solutions to others in an appropriate way and how to deal with responses to what has been presented. Additionally, the learner will review the effectiveness of their performance in presenting a solution to others.

Learners will be expected to:

• Understand why they need to solve a problem
• Communicate the solution effectively to others.

Guided learning hours: 20
Credit value: 2

The aim of this unit is for learners to apply problem-solving skills to situations that may arise at work. Learners will be familiar with sources of advice and guidance to assist them in solving problems at work and will learn how to deal appropriately with problems arising in the workplace.

Learners will be expected to:

• Understand the types of work related problems facing employers and employees
• Consider possible solutions to workplace problems
• Apply appropriate solutions to deal with problems arising in the workplace.

Guided learning hours: 20
Credit value: 2