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Privacy policy

Last updated: 3 January 2012

If you are a learner and under 18 years old, please click here to see our young people's policy.

This privacy policy applies to our site at:

The policy tells you who we are, how we collect information about you, what we use it for, with whom we may share it, what rights you have and whether your information may be transferred outside the European Economic Area (‘EEA’).

Please read the policy carefully. If you do not agree with it, then please do not use our site.

Note that if you follow a link from our site to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit our site. Any changes will be posted on this page and, where appropriate, notified to you by email.

Who we are

We are Creating Careers Limited, a company registered in England and Wales with company number 03885966 whose registered office is at 17 Rochester Row, London, SW1P 1QT, UK.

We are entered in the Register of Data Controllers with registration no. Z4805424.

Please see the Contact Us link on our homepage for our contact information.

How we collect information

We will collect personal information which you submit via our site for example when you register with us, complete online forms or use any message boards or other interactive areas.

We may receive information about you from our education providers (such as further education colleges or training companies) for example if they enrol you on a course or update your details.

We may collect information about you if you contact us offline, for example by telephone, fax, email or post.

We keep a record of traffic data and site statistics about the use of our site, but we are not readily able to identify individuals from this information.

We also use cookies.

Cookies and web beacons


Cookies are small text files which are planted by this website on your computer’s hard drive. They enable our site to “remember” who you are.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies:

We may use web beacons in automated emails but not in conjunction with cookies. See below for further details.

Please see the table below for details of the cookies we use on our website.

Cookie Name Purpose More information
Cookies set on landing page prior to login.
Google Analytics
(Persistent cookie)
Persistent cookies are used by Google Analytics to track users’ movements through our site. No personal information about you is collected. Click here for an overview of privacy at Google
Session identifier
(Transient cookie)
ASP.NET_SessionId Session cookies are used to identify users on the vision2learn for schools web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.
Additional session cookies set after login. Some cookies are set conditionally.
Authentication cookie V2LAuthCookie Authentication cookie after valid login.
Session cookies are used to identify and track users once they’ve logged into the vision2learn for schools web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.
Session cookie current_agreeTC Stores your acceptance of our terms and conditions.
Session cookie UserID Provides essential page functionality.
Session cookie OrgID Provides essential page functionality.
Session cookie OrgName Provides essential page functionality.
Session cookie UserTypeID Provides essential page functionality.
Session cookie UserFirstName Provides essential page functionality.
Session cookie UserSurname Provides essential page functionality.
Session cookie UserFullName Provides essential page functionality.
Session cookie UserEmailAddress Provides essential page functionality.
Session cookie UserRole Provides essential page functionality.
Session cookie CourseEnrolmentID Provides essential page functionality.
Session cookie CourseID Provides essential page functionality.
Session cookie GroupID Provides essential page functionality.
Session cookie TutorID Provides essential page functionality.
Session cookie Course_name Provides essential page functionality.
Session cookie Student_groupname Provides essential page functionality.
Flash cookies Flash cookies are used in some of our courses where your learning experience can be enhanced by playing flash audio and video files.


We need to obtain your consent to use cookies, unless they’re strictly necessary for us to provide you with a service that you explicitly request. For example, when you log in to work through a course, there is no way, other than by using cookies, we can keep a record of what pages you have looked at and to allow you to go back and forwards through your answers.

There are a number of ways to give us your consent:

How to turn cookies on and off using browser settings

Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Mozilla Firefox, Apple’s Safari or Google Chrome, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to login and use any secure areas of our site. However, you may find you need to re-enter your user details.

Adjusting cookie settings on a web browser is not very easy at the moment but the Government has promised that browser manufacturers will be making these settings more user-friendly, so they comply with new laws which came into force in May 2011. In the meantime, more information about cookies, including some browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at As at 3 January 2012, the relevant page for adjusting your browser settings is at

How to turn cookies on and off using third party tools

We’ll tell you about new ways to indicate your consent to cookies as they become available.

Here’s some more information about the different types of cookies we use.

Flash cookies

If you watch a video file or listen to an audio file on our website you will be using Adobe Flash. That will store another type of cookie on your computer called a Local Shared Object or Flash cookie. It allows us to count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. You can’t use your normal browser to remove Flash cookies but Adobe’s website explains how to do that.

Analytic cookies

Google Analytics is a free service offered by Google that generates detailed statistics about the visitors to a website (see You can opt out by going to the Google website.

Google Analytics uses persistent cookies in conjunction with its own Google code to track data.

The Google code is called a “page tag”, referred to as the Google Analytics Tracking Code (GATC). It is a hidden snippet of JavaScript code that we add to each page of the site. The Google Analytics’ code is incorporated into each page of our site’s code so that our site serves the cookies, but Google has access to the cookies.

The Google cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. They store IP addresses but we cannot link those addresses to any individual or path through the website.

Google uses the cookies with its code to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access.

Google Analytics’ terms of service require us to reproduce the following wording in this policy:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Session cookies

We use session cookies, also called transient cookies, to identify and track users who enter any registered areas of our site. Session cookies are deleted when you close your browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. Typically, they will store information in the form of a session identification that does not personally identify you.

Web beacon

Also called a web bug or a pixel tag or a clear GIF. A web beacon is an often-transparent graphic image, usually no larger than 1 pixel × 1 pixel, which is placed on a web site and/or in an HTML email that is used to monitor your behaviour when you visit our site or receive an HTML email from us.

We may use web beacons in automated emails from news from vision2learn to determine when they were opened (including by people to whom you forward the email) and to record whether a message was acted on. This helps us assess the effectiveness of our service communications. We will not know if you open an email if you do not download images when viewing one of our HTML emails, or if you choose to receive emails from us in plain text.

You cannot opt out of or refuse web beacons. However, where they are used in conjunction with cookies you can stop them by opting out of cookies – see the IAB website

What we use your information for

We will use your information to provide you with any further details, information, products or services you request. This will include us sending you emails to update you about service matters.

We will use your information for administrative purposes in connection with any course you are studying or wish to study. For example, we may use it to assist you to enrol on a course or to contact you with information, updates and newsletters relevant to your course.

If you agree when you register with us or contact us we will use your information for marketing purposes by the methods you indicate are acceptable; this might include for example, the latest news from vision2learn.

We may also use your information ensure that content from our site is presented in the most effective manner for you and for your computer, for internal administration and analysis, to allow you to participate in any interactive features of our service, when you choose to do so and to notify you about changes to our service.

With whom we may share your information

We will not share your information with any other organisation except in the following circumstances:

Your rights

You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10.

You have the right to rectify any errors in information we hold about you and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You have the right to opt out of receiving any marketing material from us at any time.

To exercise your rights please contact us using the details below (Further Information).

Security of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Transfers outside the EEA

We will not transfer your information outside the EEA unless you are based outside the EEA or ask us to do so. The EEA comprises certain countries within Europe (including the EU) which have similar laws on data protection. Other countries outside the EEA may not give the same level of protection to your information.

Further information

If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us by email on

Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s site at