Last updated: 3 January 2012
If you are a learner and under 18 years old, please click here to see our young people's policy.
The policy tells you who we are, how we collect information about you, what we use it for, with whom we may share it, what rights you have and whether your information may be transferred outside the European Economic Area (‘EEA’).
Please read the policy carefully. If you do not agree with it, then please do not use our site.
Note that if you follow a link from our site to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.
Who we are
We are Creating Careers Limited, a company registered in England and Wales with company number 03885966 whose registered office is at 17 Rochester Row, London, SW1P 1QT, UK.
We are entered in the Register of Data Controllers with registration no. Z4805424.
Please see the Contact Us link on our homepage for our contact information.
How we collect information
We will collect personal information which you submit via our site for example when you register with us, complete online forms or use any message boards or other interactive areas.
We may receive information about you from our education providers (such as further education colleges or training companies) for example if they enrol you on a course or update your details.
We may collect information about you if you contact us offline, for example by telephone, fax, email or post.
We keep a record of traffic data and site statistics about the use of our site, but we are not readily able to identify individuals from this information.
Cookies and web beacons
IMPORTANT – PLEASE READ!
Cookies are small text files which are planted by this website on your computer’s hard drive. They enable our site to “remember” who you are.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
- to look at the use you make of certain features on the site like audio and video media files which are used in some of our courses (Flash cookies),
- to identify and track users that register and log into our site (Session cookies),
- to look at site traffic to enable us to improve your experience (Analytic cookies),
We may use web beacons in automated emails but not in conjunction with cookies. See below for further details.
Please see the table below for details of the cookies we use on our website.
|Cookies set on landing page prior to login.|
|Persistent cookies are used by Google Analytics to track users’ movements through our site. No personal information about you is collected.||Click here for an overview of privacy at Google|
|ASP.NET_SessionId||Session cookies are used to identify users on the vision2learn for schools web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.|
|Additional session cookies set after login. Some cookies are set conditionally.|
|Authentication cookie||V2LAuthCookie||Authentication cookie after valid login.
Session cookies are used to identify and track users once they’ve logged into the vision2learn for schools web application. The session cookie will be deleted once you close your browser or click on the logout link in the web application.
|Session cookie||current_agreeTC||Stores your acceptance of our terms and conditions.|
|Session cookie||UserID||Provides essential page functionality.|
|Session cookie||OrgID||Provides essential page functionality.|
|Session cookie||OrgName||Provides essential page functionality.|
|Session cookie||UserTypeID||Provides essential page functionality.|
|Session cookie||UserFirstName||Provides essential page functionality.|
|Session cookie||UserSurname||Provides essential page functionality.|
|Session cookie||UserFullName||Provides essential page functionality.|
|Session cookie||UserEmailAddress||Provides essential page functionality.|
|Session cookie||UserRole||Provides essential page functionality.|
|Session cookie||CourseEnrolmentID||Provides essential page functionality.|
|Session cookie||CourseID||Provides essential page functionality.|
|Session cookie||GroupID||Provides essential page functionality.|
|Session cookie||TutorID||Provides essential page functionality.|
|Session cookie||Course_name||Provides essential page functionality.|
|Session cookie||Student_groupname||Provides essential page functionality.|
|Flash cookies||Flash cookies are used in some of our courses where your learning experience can be enhanced by playing flash audio and video files.|
There are a number of ways to give us your consent:
- You can use appropriate browser settings.
- You can use third party tools to control Flash and Google Analytic cookies.
How to turn cookies on and off using browser settings
Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Mozilla Firefox, Apple’s Safari or Google Chrome, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to login and use any secure areas of our site. However, you may find you need to re-enter your user details.
Adjusting cookie settings on a web browser is not very easy at the moment but the Government has promised that browser manufacturers will be making these settings more user-friendly, so they comply with new laws which came into force in May 2011. In the meantime, more information about cookies, including some browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at www.youronlinechoices.com. As at 3 January 2012, the relevant page for adjusting your browser settings is at www.youronlinechoices.com/five-top-tips.
How to turn cookies on and off using third party tools
- We use Flash cookies with our media files. You can see and remove those by going to Adobe’s site at: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
- We also use Google Analytics which uses analytic cookies in combination with certain code. You can stop being tracked by Google Analytics across all websites by going to Google's site at: tools.google.com/dlpage/gaoptout
We’ll tell you about new ways to indicate your consent to cookies as they become available.
Here’s some more information about the different types of cookies we use.
If you watch a video file or listen to an audio file on our website you will be using Adobe Flash. That will store another type of cookie on your computer called a Local Shared Object or Flash cookie. It allows us to count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. You can’t use your normal browser to remove Flash cookies but Adobe’s website explains how to do that.
Google Analytics is a free service offered by Google that generates detailed statistics about the visitors to a website (see www.google.com/intl/en_uk/analytics). You can opt out by going to the Google website.
Google Analytics uses persistent cookies in conjunction with its own Google code to track data.
- Google code
- Google cookies
The Google cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. They store IP addresses but we cannot link those addresses to any individual or path through the website.
Google uses the cookies with its code to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access.
Google Analytics’ terms of service require us to reproduce the following wording in this policy:
We use session cookies, also called transient cookies, to identify and track users who enter any registered areas of our site. Session cookies are deleted when you close your browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from your computer. Typically, they will store information in the form of a session identification that does not personally identify you.
Also called a web bug or a pixel tag or a clear GIF. A web beacon is an often-transparent graphic image, usually no larger than 1 pixel × 1 pixel, which is placed on a web site and/or in an HTML email that is used to monitor your behaviour when you visit our site or receive an HTML email from us.
We may use web beacons in automated emails from news from vision2learn to determine when they were opened (including by people to whom you forward the email) and to record whether a message was acted on. This helps us assess the effectiveness of our service communications. We will not know if you open an email if you do not download images when viewing one of our HTML emails, or if you choose to receive emails from us in plain text.
You cannot opt out of or refuse web beacons. However, where they are used in conjunction with cookies you can stop them by opting out of cookies – see the IAB website www.youronlinechoices.com
What we use your information for
We will use your information to provide you with any further details, information, products or services you request. This will include us sending you emails to update you about service matters.
We will use your information for administrative purposes in connection with any course you are studying or wish to study. For example, we may use it to assist you to enrol on a course or to contact you with information, updates and newsletters relevant to your course.
If you agree when you register with us or contact us we will use your information for marketing purposes by the methods you indicate are acceptable; this might include for example, the latest news from vision2learn.
We may also use your information ensure that content from our site is presented in the most effective manner for you and for your computer, for internal administration and analysis, to allow you to participate in any interactive features of our service, when you choose to do so and to notify you about changes to our service.
With whom we may share your information
We will not share your information with any other organisation except in the following circumstances:
- We will disclose your information to our education providers (such as further education colleges or training companies) if you register to use a course. When you register to use a course, you will be informed which of our education providers is responsible for the delivery of your course. They will use your information for administrative purposes and so they can provide you with tutor support, guidance and arrange funding for your course. For further information about how they will use your information please contact the relevant education provider.
- We may share your information with our group companies (including vision2learn Limited) to the extent that they are involved in the delivery of any information or services you have requested. A group company means a subsidiary, ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
- We may allow third party providers and contractors who supply services to us or who process information on our behalf incidental access to your information. We will ensure that they keep your information secure and do not use it for their own purposes.
- We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.
- We will disclose your information to our advisers so we can take advice and to regulatory or enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.
You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10.
You have the right to rectify any errors in information we hold about you and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You have the right to opt out of receiving any marketing material from us at any time.
To exercise your rights please contact us using the details below (Further Information).
Security of information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Transfers outside the EEA
We will not transfer your information outside the EEA unless you are based outside the EEA or ask us to do so. The EEA comprises certain countries within Europe (including the EU) which have similar laws on data protection. Other countries outside the EEA may not give the same level of protection to your information.
If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us by email on email@example.com.
Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s site at www.ico.gov.uk