Business and Administration (Level 2)
Level 2 Certificate in Principles of Business and Administration
All workplaces need efficient members of staff who can communicate well and excel at customer service. Our business and administration qualifications have been designed
to deliver the most relevant and up-to-date skills to help learners match the needs of employers. This course introduces learners to the important components of business
such as personal responsibilities, employment rights, administrative services, IT in the business environment and managing budgets.
Course details
To achieve the Level 2 Certificate in Principles of Business and Administration, learners must complete all six units. Here’s a taste of what the course covers:
Unit one
Principles of personal responsibilities and working in a business environment
This unit covers the following:
- Employment rights and responsibilities of the employee and the employer
- The purpose of health, safety and security procedures in a business environment
- How to communicate effectively with others
- How to work with and support colleagues
- How to plan own work and be accountable to others
- The purpose of improving own performance in a business environment and how to do so
- Types of problems that may occur in a business environment and how to deal with them.
Unit two
Principles of providing administrative services
This unit covers the following:
- How to make and receive telephone calls
- How to handle mail
- How to use different types of office equipment
- How to keep waste to a minimum in a business environment
- How to make arrangements for meetings
- Procedures for organising travel and accommodation arrangements
- Diary management procedures
- The purpose of delivering effective customer service and how to do so
- The purpose of reception services and how to follow reception procedures.
Unit three
Principles of managing information and producing documents
This unit covers the following:
- The purpose of information technology in a business environment
- How to manage electronic and paper based information
- The purpose of producing documents that are fit-for-purpose
- Procedures to be followed when producing documents.
Unit four
Principles of supporting change in a business environment
This unit covers the following:
- Reasons for change in a business environment
- Reasons for reviewing working methods, products or services
- Types of support that people may need during change
- Benefits of working with others during change
- The purpose of responding positively to changes in working methods, products or services
- Ways of responding positively to change.
Unit five
Principles of supporting business events
This unit covers the following:
- The range of support activities that may be required when organising a business event
- Ways of providing support before, during and after a business event
- The purpose of displaying professional and helpful behaviour when supporting a business event
- Ways of dealing with problems when supporting a business event.
Unit six
Principles of budgets in a business environment
This unit covers the following:
- The purpose of budgets for managing financial resources to meet business requirements
- How to develop budgets
- How to manage budgets.
