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Business and Administration (Level 2)

Level 2 Certificate in Principles of Business and Administration

All workplaces need efficient members of staff who can communicate well and excel at customer service. Our business and administration qualifications have been designed to deliver the most relevant and up-to-date skills to help learners match the needs of employers. This course introduces learners to the important components of business such as personal responsibilities, employment rights, administrative services, IT in the business environment and managing budgets.

Business and Administration (Level 2) - Developing work related skills

Course details

To achieve the Level 2 Certificate in Principles of Business and Administration, learners must complete all six units. Here’s a taste of what the course covers:

Unit one

Principles of personal responsibilities and working in a business environment

This unit covers the following:

  • Employment rights and responsibilities of the employee and the employer
  • The purpose of health, safety and security procedures in a business environment
  • How to communicate effectively with others
  • How to work with and support colleagues
  • How to plan own work and be accountable to others
  • The purpose of improving own performance in a business environment and how to do so
  • Types of problems that may occur in a business environment and how to deal with them.

Unit two

Unit three

Unit four

Unit five

Unit six